FAQ - Bunny Driver

Frequently Asked Questions

What is Bunny Driver?

Bunny Ride is an affordable car, and taxi service provider in Bermuda, offering a convenient and high-quality transportation experience with a variety of services, including airport transfers, hourly car service, and more.

How do I make changes to or cancel my booking?

You can make changes or cancel your booking directly in the Bunny Driver app or by clicking manage trip in your email confirmation. Cancellations are free if made within the allowable time limit stated at booking. Please review the cancellation policy on our app for more details

How can I book a ride with Bunny Driver?

You can book a ride online or by downloading the Bunny Driver app, available on both iOS and Android devices. Through the app, you can select your ride type, choose your destination, and confirm your booking in a few simple steps

Is there a mobile app for Bunny Driver?

Yes, we offer both an android and iphone app

Is tipping included in the fare?

When placing an online reservation you can tip at the checkout page

How does the airport transfer service work?

Simply book your airport transfer through the Bunny Driver app, entering your flight details. Our driver will track your flight to ensure timely pickup, even if there are delays. They will meet you at the airport, assist with your luggage, and provide a smooth journey to your destination.

What vehicles are available in the Bunny Driver fleet?

Bunny Driver offers a range of vehicles, including sedans, SUVs, and larger vehicles for group travel. Specific vehicle options can be viewed and selected within the app at the time of booking.

How do I pay for my ride?

Payment can be made directly through the Bunny Driver app using a credit or debit card or online. All payments are secure, and you’ll receive an electronic receipt after your trip. We also accept apple pay and google pay.

How can I contact customer support?

For any questions or support, please contact our customer service through the app or call our helpline at: 1 (781) 908-0850

Can I book a car for a specific number of hours?

Yes, our hourly car service allows you to reserve a vehicle and driver for a designated number of hours, giving you flexibility and peace of mind for multiple stops or longer trips.